AtlantiCare Behavioral Health

“I started seeing Brittany at Atlantic Behavioral Health at the beginning of last summer. In the beginning, things were fine when our sessions were over Zoom. However, once appointments moved to in-person visits, my experience began to change. Brittany was fully aware of the personal challenges I was dealing with at the time. I had been very open with her about my depression, my living situation, and the difficult circumstances I was going through in my life. One thing we had talked about was that I struggled with showing up in person, which is exactly why I was making the effort to come into the office instead of staying on Zoom. I was actively trying to be more consistent and push through that difficulty. On one particular day, I knew I was running late and informed the front desk so they could let Brittany know, since I didn’t have direct contact with her. When I arrived, I was told my appointment had already been canceled. While I understand that offices have policies about late arrivals, what happened next was very uncomfortable. I was standing at the front desk window when the staff turned to Brittany and asked if she would still take me. She scoffed and said, “I’ll take her,” and turned around, not realizing I was right there and could see and hear her. When she realized I was at the window, her demeanor noticeably changed. Once we went back into the therapy room, she suddenly became much nicer and more talkative than usual, almost as if she was trying to overcompensate. Instead of feeling supportive, it made the interaction feel awkward and disingenuous. After that appointment, I sat in my car and cried for about an hour. The situation felt incredibly disrespectful and dismissive, especially considering I was trying to push myself to show up in person despite struggling with depression and consistency. We scheduled another appointment after that, but I ended up missing it because I was going through an extremely difficult time. Instead of any kind of follow-up or concern from a therapist who knew I struggled with depression, Brittany simply dropped me as a client without ever communicating that to me. I didn’t realize I had been removed as a client until a month or two later when my father passed away and I attempted to return for support. That’s when I was told I was no longer in their system. For a mental health provider, especially when working with clients who openly struggle with depression and difficult life circumstances, compassion and communication should be the bare minimum. Unfortunately, my experience left me feeling dismissed and unsupported during a time when I genuinely needed help.”

“The receptionists come off a little rude. I had a great therapist and the group therapy sessions were nice. But I don't think the psychiatrist understood what I was going through at all and the medication did not help.”

“This place has literally been a nightmare. All they ever done is what ever they want and they act proud of it. After my doctor canceling on me on appointments I had to wait months for they then didn’t want to send the medication so they ignored me until a really nice lady in the front helped me get one of his cancellations. (No thanks to her co workers) I know think the ookkkkkk”

“They will not answer the phone or voicemails left even in an emergency. I’ve been out of my psychiatric medication for over a week and every time I’ve gotten through to someone, even though they assured me that it would get sent to the pharmacy, they have dropped the ball every time. This has led to instability and emotional turmoil, and now I can’t even get through to the office. Use this place only as a last resort”